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Call us for all your car needs! 607-754-4644

AUTO SERVICE PLUS

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as you need. Do not be embarrassed to request lay definitions.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • IDENTIFIX
  • Jasper
  • AAA Approved Auto Repair
  • ALL-DATA
  • Car Care Aware

Testimonials

  • The guys are honest and get the work done in a timely manner.
    -Spencer M.

  • Booked the appointment, and was taken in almost immediately. Staff was friendly and courteous. Did the work in a timely fashion, and warned me of impending maintenance work. Worked up a quote for the work within 30 minutes. Returned the vehicle in the condition dropped it off - meaning that they didn't leave any evidence of their work in/on the vehicle. Overall excellent experience and will use their services again. I will recommend it to others who ask.
    -Seth S.

  • Always willing to work with you. You can purchase your own parts and they'll put them on. Love having access to loaner cars.
    -Julie L.

  • Great service!
    -Bill B.

  • Fantastic, great service and friendly, honest, helpful people. Will be going back.
    -Jacob G.

  • Great service and the crew there is always honest and reliable.
    -James H.

  • Excellent service! Vandervort Service Center solved an electrical problem that another shop misdiagnosed and couldn't resolve. Vandervort's fixed it in one hour! Thanks so much!!!
    -Joshua S.

  • Friendly, courteous and advised quickly of what was needed to make repairs and the cost.
    -Paula and Phillip S.

  • The people!!!! The coffee is good too.
    -David S.

  • My first time with this service station. They got my vehicle in on time and were very pleasant. I will be going here again.
    -Robert C.

  • I was pleased with the prompt manner my car was worked on. The courtesy vehicle was very helpful & I feel like I was treated with honesty & fairness.
    -Elizabeth R.

  • I can always get a timely appointment which they honor. Never have to wait long.
    -Jennifer and John W.

  • know taking my car to Vandervort's, it will get complete service without any unnecessary "extras" cropping up unexpectedly. Their talented staff do great work and are very personable. LOVE that there is a loaner available too.
    -Larry and Georgia B.

  • Highly recommend. Honest and reputable service.
    -Cassandra B.

  • The business always does a good job and they are very pleasant. They explained things to her after the repairs were done and she would recommend them to anybody who wants to buy a vehicle or have service done.
    -Eliz S.

  • Thanks for getting us in... I feel much better now that the car has been looked and inspected... and it is ready to go!
    -Ted and Susan F.

  • Sean was great as always. He kept me involved in the process the whole way. I've been going to Vandervorts for the past 15 years.
    -Shannon M.

  • They are up front and he appreciates their honesty. I have been going to this business for decades because they do great work. I have a good relationship with the business because I can trust them.
    -Bill D.

  • They got me in early for my appointment and out in a timely manner. Great place to do business!
    -Linda & Erin O.

  • Once again they gave me great service. It has always been a pleasure doing business there.
    -Douglas P.

  • My husband and I were very satisfied with the work done on my Pontiac and the same day service was wonderful. We need some more minor work done and return in August. You can trust this business to do a good and expeditious job.
    -Dick B.

  • Very thorough, took the time to diagnose what the exact problem was, high quality work, and great customer service.
    -Cynthia M.

  • You guys are great! I will never bring my car for service anywhere else! You are the only people I trust with my car. You are all experienced and know what your doing. Very comfortable atmosphere! Thank You!
    -Carol F.

  • My first time with this service station. They got my vehicle in on time and were very pleasant. I will be going here again.
    -Robert C.

  • I was impressed with the service and the use of technology (Email) to communicate with customers. I like the rebate for every $400 spent. Service was prompt and courteous. A much better experience than at the dealer's service shop I was previously using.
    -Peter W

  • Always on time and waiting at the station is always pleasant as can be. On my last visit, the air conditioner was turned down because I'm such a sissy. As always, thanks guys.
    -Bette I

  • Got me going again. I can always depend on Cliff & the guys for fast, dependable service to my old bucket of bolts.
    -Scott S