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Call us for all your car needs! 607-754-4644

RIGHT TO REPAIR

Know your rights when it comes to vehicle repair and maintenance.

Click here to watch a brief video about your rights


Did you know?
  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality CARQUEST Auto Parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Q

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


A

Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts such as CARQUEST Auto Parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


Q

What do I have to do to keep my car or truck's warranty in effect?


A

Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


Q

My car is a leased vehicle. Am I responsible for maintenance?


A

Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


Q

What parts should be replaced and at what intervals should these services be performed?


A

Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


Q

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


A

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


Q

How does the quality of aftermarket parts compare with original equipment parts?


A

Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Aftermarket parts supplied by CARQUEST meet or exceed manufacturers' specifications.


Q

If I do have a warranty-related problem with a dealership, what rights do I have?


A

If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.



ASSOCIATIONS

  • IDENTIFIX
  • Jasper
  • AAA Approved Auto Repair
  • ALL-DATA
  • Car Care Aware

Testimonials

  • The guys are honest and get the work done in a timely manner.
    -Spencer M.

  • Booked the appointment, and was taken in almost immediately. Staff was friendly and courteous. Did the work in a timely fashion, and warned me of impending maintenance work. Worked up a quote for the work within 30 minutes. Returned the vehicle in the condition dropped it off - meaning that they didn't leave any evidence of their work in/on the vehicle. Overall excellent experience and will use their services again. I will recommend it to others who ask.
    -Seth S.

  • Always willing to work with you. You can purchase your own parts and they'll put them on. Love having access to loaner cars.
    -Julie L.

  • Great service!
    -Bill B.

  • Fantastic, great service and friendly, honest, helpful people. Will be going back.
    -Jacob G.

  • Great service and the crew there is always honest and reliable.
    -James H.

  • Excellent service! Vandervort Service Center solved an electrical problem that another shop misdiagnosed and couldn't resolve. Vandervort's fixed it in one hour! Thanks so much!!!
    -Joshua S.

  • Friendly, courteous and advised quickly of what was needed to make repairs and the cost.
    -Paula and Phillip S.

  • The people!!!! The coffee is good too.
    -David S.

  • My first time with this service station. They got my vehicle in on time and were very pleasant. I will be going here again.
    -Robert C.

  • I was pleased with the prompt manner my car was worked on. The courtesy vehicle was very helpful & I feel like I was treated with honesty & fairness.
    -Elizabeth R.

  • I can always get a timely appointment which they honor. Never have to wait long.
    -Jennifer and John W.

  • know taking my car to Vandervort's, it will get complete service without any unnecessary "extras" cropping up unexpectedly. Their talented staff do great work and are very personable. LOVE that there is a loaner available too.
    -Larry and Georgia B.

  • Highly recommend. Honest and reputable service.
    -Cassandra B.

  • The business always does a good job and they are very pleasant. They explained things to her after the repairs were done and she would recommend them to anybody who wants to buy a vehicle or have service done.
    -Eliz S.

  • Thanks for getting us in... I feel much better now that the car has been looked and inspected... and it is ready to go!
    -Ted and Susan F.

  • Sean was great as always. He kept me involved in the process the whole way. I've been going to Vandervorts for the past 15 years.
    -Shannon M.

  • They are up front and he appreciates their honesty. I have been going to this business for decades because they do great work. I have a good relationship with the business because I can trust them.
    -Bill D.

  • They got me in early for my appointment and out in a timely manner. Great place to do business!
    -Linda & Erin O.

  • Once again they gave me great service. It has always been a pleasure doing business there.
    -Douglas P.

  • My husband and I were very satisfied with the work done on my Pontiac and the same day service was wonderful. We need some more minor work done and return in August. You can trust this business to do a good and expeditious job.
    -Dick B.

  • Very thorough, took the time to diagnose what the exact problem was, high quality work, and great customer service.
    -Cynthia M.

  • You guys are great! I will never bring my car for service anywhere else! You are the only people I trust with my car. You are all experienced and know what your doing. Very comfortable atmosphere! Thank You!
    -Carol F.

  • My first time with this service station. They got my vehicle in on time and were very pleasant. I will be going here again.
    -Robert C.

  • I was impressed with the service and the use of technology (Email) to communicate with customers. I like the rebate for every $400 spent. Service was prompt and courteous. A much better experience than at the dealer's service shop I was previously using.
    -Peter W

  • Always on time and waiting at the station is always pleasant as can be. On my last visit, the air conditioner was turned down because I'm such a sissy. As always, thanks guys.
    -Bette I

  • Got me going again. I can always depend on Cliff & the guys for fast, dependable service to my old bucket of bolts.
    -Scott S